Return & Refund Policy
At Unified Trailers, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.
✅ Easy Returns | ✅ Fast Refunds | ✅ Customer Support
📌 Quick Overview of Our Return Policy
• Return Window: 30 days from delivery date.
• Condition: Item must be unused, undamaged, and in original packaging.
• Refund Processing: Refunds issued within 3-7 business days after inspection.
• Non-Returnable Items: Custom trailers, clearance items, and modified products.
• Shipping Costs: Customers are responsible for return shipping unless the return is due to an error on our part.
1️⃣ How to Initiate a Return
Follow these steps to return an item:
1️⃣ Contact Us – Email sales@unifiedtrailers.com or call +1 714 707-6426 with your order number and reason for return.
2️⃣ Receive Return Authorization (RMA) – We’ll provide a Return Authorization Number and return instructions.
3️⃣ Pack & Ship the Item – Securely package the item and ship it to our return address.
4️⃣ Inspection & Refund – Once received, we will inspect the item and process your refund.
✅ Refunds are issued to the original payment method within 3-7 business days.
2️⃣ Refund Policy
🔹 Full Refund – If the item is returned in original condition within 30 days.
🔹 Partial Refund – If the item shows minor signs of use or is missing parts.
🔹 No Refund – If the item is damaged, modified, or returned after the allowed period.
🚨 Important Notes:
• Custom trailers, special orders, and clearance items are non-refundable.
• Original shipping fees are non-refundable.
• If the return is due to our mistake (wrong item shipped, defective product), we will cover the return shipping costs.
3️⃣ Exchanges & Replacements
If you receive a damaged or defective item, we offer:
🔹 A replacement at no extra cost.
🔹 A refund if a replacement is unavailable.
How to Report a Damaged Item:
1. Take clear photos of the damage.
2. Contact us within 10 days of delivery.
3. We will file a claim and arrange a replacement or refund.
4️⃣ Order Cancellations
• Before Shipment: Orders may be canceled for a full refund.
• After Shipment: Follow the return process.
🔹 For custom trailers and special orders, cancellations may not be allowed once production has started.
5️⃣ Frequently Asked Questions (FAQ)
Q1: What if I received the wrong product?
A: Contact us within 10 days of delivery, and we’ll send you the correct item at no extra cost.
Q2: Do I have to pay for return shipping?
A: Yes, unless the return is due to an error on our part (wrong item, defective product).
Q3: How long does it take to get my refund?
A: Refunds are processed within 3-7 business days after we receive and inspect the returned item.
Q4: Can I return a custom-built trailer?
A: No, custom trailers and special orders are non-refundable unless they are defective or incorrect.
Q5: What if my trailer is damaged during shipping?
A: Take photos immediately and contact us. We’ll work with the shipping carrier to resolve the issue.
6️⃣ Contact Us for Returns & Support
📧 Email: sales@unifiedtrailers.com
📞 Phone: +1 714 707-6426
📍 Address: Pennsylvania, USA
We appreciate your business and strive to provide the best service possible! 🚛💨